Glass Cabinet Door Customization Service Real Case 1

I. Project Background

In May 2025, Ms. Li, who lives in Hangzhou, plans to renovate and upgrade her kitchen. In order to improve the beauty and practicality of the kitchen, she decided to customize a set of glass cabinet doors. After comparing many customization manufacturers, Ms. Li chose our "Wenzhou Jianzhiyuan Door Industry Co., Ltd." and started this glass cabinet door customization journey.

II. Service process

1. Provide actual size on site

After receiving Ms. Li's customization requirements, our company arranged a professional measurement team to visit on May 10. The measurement personnel brought high-precision laser rangefinders, tape measures and other tools to conduct a full-scale measurement of the height, width, depth of the kitchen cabinet, and the reserved position for installing the glass cabinet door. During the measurement process, the measurement personnel fully communicated with Ms. Li, confirmed the details such as the door opening method and glass style, ensured the accuracy of the measurement data and the fit of the customization plan, and finally accurately obtained the required dimensional data.

2. Communicate and quote the price

The next day after the measurement was completed (May 11), our account manager quickly formulated a detailed quotation plan based on the measurement data and the glass material (ultra-white tempered glass), cabinet door frame material (aluminum alloy), hardware accessories (imported damping hinges) and other configurations selected by Ms. Li, combined with market conditions and the company's pricing standards. The account manager communicated with Ms. Li by phone and WeChat, and patiently and carefully explained the various costs in the quotation (including material costs, processing costs, transportation costs, installation costs, etc.). After some communication and adjustment, the two parties reached an agreement on May 13 and determined the final custom price of 3,200 yuan.

3. Pay the price

After determining the price, our company provided Ms. Li with a formal electronic contract, clarifying the rights and obligations of both parties, product specifications, delivery time, after-sales service and other contents. After carefully reading the terms of the contract, Ms. Li completed the full payment of 3,200 yuan on May 15 through the online payment channel provided by the company (WeChat payment). After receiving the payment, the company immediately sent a payment confirmation notice and electronic invoice to Ms. Li.

4. Ordering

After receiving the payment, our order management department immediately started the ordering process and entered Ms. Li's customization requirements into the enterprise production management system on May 15. The system automatically generated a production work order containing detailed information such as product specifications, production process requirements, and delivery date, and sent it to the production workshop and procurement department at the same time to ensure that all links are closely connected and the production process is efficiently promoted.

5. Production

After receiving the work order, the production workshop strictly produces according to the customization requirements. On May 16, the procurement department quickly purchased the required raw materials, and the ultra-white tempered glass was cut, edged, drilled and tempered in a professional glass processing plant. The aluminum alloy frame was cut, stamped and surface oxidized by high-precision CNC equipment. On May 25, the production workers assembled the processed glass and frame, and installed imported damping hinges and other hardware accessories. Throughout the production process, quality inspectors strictly inspected each process to ensure that the product quality meets high standards.

6. Packing and delivery

After passing the quality inspection, on May 26, the staff professionally packed the customized glass cabinet doors. The surface of the cabinet door is covered with multiple layers of anti-collision pearl cotton and bubble film, and is reinforced with a customized wooden frame around to prevent collision and extrusion during transportation. On May 27, the company commissioned a long-term professional logistics company to use a special furniture transportation vehicle to send the glass cabinet door to Ms. Li's address, and promptly informed Ms. Li of the logistics order number so that she could check the logistics progress at any time.

7. Customer receipt after arrival

On May 29, the glass cabinet door was successfully delivered to Ms. Li's home. The logistics company made an appointment with Ms. Li in advance for the delivery time, and the delivery personnel came to the door with our installation master. With the assistance of the installation master, Ms. Li carefully checked the appearance, size and accessories of the cabinet door. After confirming that there was no damage and quality problems, she signed on the delivery note to confirm the completion of the delivery. Subsequently, the installation master completed the installation and commissioning of the glass cabinet door in just 1 hour. The cabinet door opened and closed smoothly, and the damping effect was good. Ms. Li was very satisfied with the final effect.

III. Project Summary

For this glass cabinet door customization service, our company provided Ms. Li with a one-stop high-quality experience from customization to installation with our professional measurement team, efficient production process, strict quality control and considerate after-sales service. From on-site measurement to customer receipt, the entire process took only 19 days, which not only met Ms. Li's time requirements for kitchen renovation, but also won high recognition from customers with high-quality products and services, further consolidating the company's good reputation in the customized home market.